Frequently Asked Questions

Everything you need to know about your Tillie Cole Store experience.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes after that time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

Are your materials sustainably sourced?

Tillie Cole Store is committed to ethical fashion. We prioritize high-quality fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.